5xx Server Error in User section

Robcrown · December 10, 2020, 3:55pm

Hi,

I have been trying to add users to my profile so my team can start refreshing the data that I have set up in various excel sheets.

However every time I click on the user section I get the 5XX server issue, when this first happened was around the time of the maintenance so I have left it a week and still no joy. When will this be fixed?

Kind Regards,

Robbie

Neville · December 10, 2020, 5:21pm

Hi @Robcrown

Can you include a screenshot of the location (just before) this 5xx error appears as I have just tried this myself and everything worked out normally.

Robcrown · December 11, 2020, 10:12am

Hi Neville,

Hope this upload works, basically from logging into datadear and clicking on users I get this message:

If you could assist that would be great.

Kind Regards,

Robbie