Datadear add-in has disappeared from Excel


#1

Datadear add-in has disappeared from Excel and i can’t get it back. Have tried the various help instructions.


#2

Hi Jake,

Thanks for reaching out! Please see the following article with the steps required to enable the DataDear add-in http://help.datadear.com/article/5734856357052416/how-do-i-enable-datadear-when-its-not-visible-in-excel

If this doesn’t work please contact the support team to investigate.

Thanks,
Carl


#3

Hi Jake

I am sorry to hear about this problem.

Can you please let us know what version of Windows and Office / Excel are you using since these may conflict and causing problems with DataDear.

You can find more information on how to check the versions using this link http://help.datadear.com/article/5720045489487872/office-365-how-do-i-enable-datadear-after-installation-on-64-bit-version-of-windows


#4

Hi Carl/Neville

Thank you for getting back to me. I had already tried enabling the add-in but was not available in the Excel at all.

I did solve the problem though - the issue was a disparity between windows 64 bit and excel 32 bit. On reinstalling excel as per article, issue has been resolved.

thanks for your support


#5

Hi Jake

Glad that worked!