Datadear add in not working

Hi I cannot get my datadear add on to show on spread sheet, have uninstalled and re done but is still showing in active, have tried enabling but still not working. I need help as need to file today . Not using microsoft store and use excel 2104 version

Hi @christine.h

From the way you have said “Not using microsoft store and use excel 2104 version”, I take it you have tried the steps in Microsoft Office 365 - How do I know if I have the correct Microsoft Excel version? ?