DataDear doesn't recognise my login credentials

:space_invader: What is the problem you need to solve?
I am the project manager in my company transferring us from one financial system to Xero. As part of this, I had several dummy orgs set up to help me learn what I needed to do before I created the real transition orgs. As a part of my learning I added DataDear to my dummy orgs and signed up to sue the program. I have managed to connect DataDear to my new ‘live’ orgs, but the system won’t recognise my log in credentials and so the program is not working for me.

What accounting software are you using?

Hi @CarolJ

I can see there are 2 accounts with your name - both created on the 30th March. If you are not sure which emails you used, please ask for this info to

If you are not sure about the password, there is a password reset under the login button - have you used this already?