Datadear has failed to get any data from this query

Hi there,

We’re getting the below error when trying to use the DataDear add-in Excel. How do we fix this?

“Datadear has failed to get any data from this query. This could be related to lack of internet connectivity. If not, please close Excel and try again and if the problem persists, please contact support.”

The add-in has been updated and has been working fine after the update until today.

Cheers