I am trying to upload my fortnight payroll journal. We have not changed anything in our system (xero) or our template and I am getting the same error message no matter what I do.
- total debits (0.00) must equal total credits (-187117.76) - they both total 187117.76.
- says “a manual journal must contain at least 2 lines” - it is 95 lines.
- says “total debits (187117.76) does not balance total credits (-33.40)” - both of my columns total 187117.76
It does not seem to be paying attention to the first line of my journal - which is the credit entry.
I have tried the following :
- make all the items inclusive of tax - same error message just tax inclusive amounts
- move the credit entry to within the journal - same error message
- refreshed the journal - same error message
- removed any formulas from with the journal - same error message
- checked the accounts that are causing the issue are correct and have not been changed - same error message