Excel add in not working

It is not populating the VAT period.
When I try to refresh I get the below error message

“Opps there has been an unexpected error returned from HMRC. Please try again later, if the problem persists please click the report a problem icon in the datadear tool bar so that we can investigate. Error code - 0 Organisation name”

I cannot click the report a problem icon as it is greyed out in the tool bar, along with a lot of other functions. I am using datadear for MTD VAT returns.

2 posts were merged into an existing topic: Error message help