Exception reading manifest when I open Excel

Hi, the DataDear add-in appears to install ok, but when I open excel I get the following error:

Exception reading manifest from file:///C:/Users//AppData/Roaming/Scope%20SaaS/DataDear/DataDear%20Loader.vsto: the manifest may not be valid or the file could not be opened.

Any advice?

Regards,
Andy.

Hi Andy,

Sorry to hear you’re having issues! Can you follow the steps in the below article please and let me know if it doesn’t fix it for you!

Thanks,
Carl

Thanks Carl. I followed those steps but it didn’t make any difference.

Regards,
Andy.

Hi Andy

Sorry to hear about your problem! Can you take a look at the following article, please? This should be related to your current error;

Hi,

installing Visual Studio 2010 Tools for Office Runtime seemed to do the trick, but when I try to login to DataDear via Excel it just hangs and eventually gives the message “Oops… something went wrong. If the problem persist, please contact support”.

Regards,
Andy.

Just tried again and it seems to have logged in ok.

Andy.

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