The first time we used this reporting method was fine - no problems. We have had problems each quarter since then! Every quarter, we have had the message ‘Agent not authorised’, so we follow the steps to authorise agent. Same problem.
Following that, we deleted the add-in and set everything up again: re-installed, re-authorised agent, completed the form as directed step-by-step. Then we get an OLE action.
Have had this for four days now. Each time I use the saved form to try again (as directed), it defers back to the original problem and states that ‘the agent isn’t authorised’.
We have uninstalled and re-installed repeatedly. We have tried completing the forms afresh each time, but never get passed the OLE action.
Internet connection is fine and I have read just about every comment on the forum in connection with HMRC and now cannot think of anything else that we haven’t attempted.
Anyone have any ideas?