Install help required



I’ve followed the online steps for installation but the Excel add-in is not appearing in the ribbon or appears to be available through file > options > add-ins

Any help would be appreciated.



Hi Dominic

Kindly check if you are using the ‘light’ version of Office 365 by going into Excel > File > Account. Under the About Excel, you can find the Excel version and in brackets you may have written Windows Store. If that is the case, then the problem is with the version of Office which does not allow COM add-ins to be installed. You will need to uninstall this version and install the version which you can download directly from the Office 365 Admin centre.

Let us know if that helps.


This was happening to me as well, & this solved my issue, thanks!