Log In issue - Excel

Hi, I have created my DataDear account and am logged into the website. I believe I have linked my company with HMRC’s website and have downloaded and installed the .exe application. I have then downloaded the Excel template, however, when i select the “log-in” option within excel, DataDear heading, it doesn’t seem to recognise the email address/password combination. Couldy anyone advise please. Thank you. Craig

Hi @CraigBanks2,

Welcome to DataDear!

Have you tried the forgot password button to reset this? Please remember, it is a different username and password for DataDear than your HMRC portal! You’ll find this on the login window.

Hope this helps.
Thanks,
Carl

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