The Post Online icon and others are greyed-out so I can’t select them. Any idea what I need to do?
Can you please provide some more information about your request:
- Are you using Xero or QBO? Have you opened the right template?
- Have you selected an organisation?
- Do you see an organisation? Then you need to connect an organisation or you need to ask the account owner to connect one?
- Are you a user? Then maybe the account owner needs to provide rights to be able to POST - follow this link - https://help.datadear.com/article/5640564108165120/how-do-i-edit-user-permissions-for-users
If none of these help, kindly provide some more information about your case.
I have downloaded the Xero journal template.
I can’t select an organisation because all the icons are greyed-out.
There are no options to enable me to change/add any permissions on the User dashboard.
What more information does nayone need to be able to connect me so that I can upload a journal?
Hi Richard -I suspect you are not the owner of the DataDear account - please refer to point 4 in my earlier thread.