Hi, Couple weeks ago , I have created my DataDear account and am logged into the website. I believe I have linked my company with HMRC’s website and have downloaded and installed the .exe application. I have then downloaded the Excel template.
We have just finished the preparation of VAT return and wish use Deardata to submiss the return to HMRC , however, After I downloaded excel worksheet and filled the information needed . Then I selected the “log-in” option within excel, filled the information DataDear heading, but i received the following message :
DateDear has failed to verify and download any possible updates, This could be related to lack of internet connectivity . IF not , please close excel and try again and if the problem persists , please contact support .
In fact our internet connect works fine .