Oops - the access token for this organisation has not been authorised or has been revoked

Hi, I am trying to run a P&L multiple periods report in excel. I have have run the report for 4 departments in one company and 5 departments in another company absolutely fine.

I am getting the following message on one of these reports:

“Oops - the access token for this organisation has not been authorised or has been revoked. Please re-connect the organization: Ltd by using the Add Organisation button in the DataDear toolbar.
Follow instructions on screen to have this re-connected.”

I have continually tried to reconnect the company and although it says that I have done successfully on Datadear online, I am still getting the same error message on this one report.

Please can you advise how this can be fixed.

Thanks

Hi @Nadine

Thank you for you detailed description of the problem.

Can you kindly use the Report Problem in the DataDear toolbar so we can have a closer look at the parameters. In the description please indicate a reference to this community post.