Payments not loading against Sales Invoices


When we load Customer Invoices using the Xero Invoices Template v2.2, so invoices are loaded without the payments that we specify, resulting in a lot of manual work for our team, especially for Foreign currency invoices.

I have an example. The audit report showed all as successfully posted but some invoices posted without payments, I have added a tab to show the ones that did not post the payments successfully. Please let me know where I can email it to because the “Report Problem” option does not work.


Hi @lindsey.hutcheon

Thank you for letting us know. Kindly send the case to so we can investigate and replicate the problem.

In the meantime, you can use the Get Data to Edit to post payments against Invoices with status which is not paid.