Token for this Organisation has not been authorised or has been revoked

Hi All,

Our company has recently started using Datadear through Xero. Recently while using this to refresh current sheet (Quick) on the TB on our accounts excel spreadsheet the following message keeps appearing:

‘Oops - the access token for this organisation has not been authorised or has been revoked. Please re-connect the organisation: xxx by using the Add Organisation button in the Datadear toolbar.
Follow Instructions on screen to have this re-connected’

With other sets of accounts I have had no issue with the Refresh Current Sheet (Quick) button. However this is no longer the case. Does anyone know a fix to this?

1 Like

Hi @fergus.oconnor

Welcome to the Community!

Thank you for the detailed report. After the you get the error, have you tried to access another data table - say the Accounts data table as this will ensure if there is a problem with the company or with the report.

Usually reconnecting the organisation as suggested in the message will solve the problem.

Hi, this has been happening with our connection too, whilst the solution posted by Neville works perfectly, this has happened to us around 3 times in last few weeks.

Hi @kirby.mardle

Yesterday we released a fix to address this problem. Let us know if you are still experiencing this issue.

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