Trying the free trial and getting 5xx Server Error when trying to connect

I recently created an account and downloaded the add in as a trial but keep getting a server error when trying to connect

5xx ## Server Error

Please can you assist thanks

Hi @lindsey.hutcheon

Thanks for getting in touch and for your interest in DataDear.

Can you please let me know what browser you are using please? Can you also clarify that you are getting the above error when trying to connect a new organisation?

Kind regards,


Hi @lindsey.hutcheon

This may have happened during the scheduled outage as the engineers were releasing a new version. You may refer to this article:

1 Like

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.