My team and I constantly get the above error. It does not reconnect when we exit excel, restart our PC’s and try again. It happens often and is not working efficiently for us, so much so that we are considering finding an alternative solution.
The only was we can get it to work again, is to get our IT team to completely uninstall and delete anything related to DataDear off our PC’s and to reinstall the add-in.
Please advise how we can resolve this. I still believe that if the tool was working consistently and reliably, it would be a benefit to us, but at the moment it is costing us more time that the manual procedures we were doing before, because of these recurring issues.